Start Here
Identify the machine first, then use the series resources that match its hardware.
Our support pages are organized by series and model, making it easier for you to find the manuals, setup guides, quick tests, and model-specific videos you need—no more sifting through unrelated products!
Tech Support
Choose Your Machine Series
Use the manual for machine safety, setup, maintenance, basic operation, and reference procedures.
Start HereSetup
Quick Start Guide
Follow the startup path for new owners or recently moved machines.
Download Guide
Quick tests
Interlock & Resistor Tests
Follow the startup path for new owners or recently moved machines.
Start Tests
Support
Contact Boss Laser
Send your model, serial number, symptoms, and completed test results.
Contact Support
Start Here
Select the series that matches the machine.
Series and model-specific support pages make it easier for you to find the manuals, setup guides, quick tests, and model-specific videos you need.
LS-Series
Use the LS Series path for LS-1416/1420, LS-1630, LS-2440, and LS-3655 machines. Start with the quick fixes below, then choose the exact model for manuals, setup references, and model-specific videos.
Laser Not Firing
Check the interlocks first, then run the simplified resistor test.
Try This First
Alignment Issues
Confirm the beam path with the mirror alignment guide and alignment tool.
View Alignment
Poor Quality Engrave/Cut
Review focus, lens condition, material settings, air assist, and bed level.
Improve Quality
LS-1630
Model Support
HP-5598
Model Support
FC-FlexCUT
Model Support
HP-Series
Use the LS Series path for LS-1416/1420, LS-1630, LS-2440, and LS-3655 machines. Start with the quick fixes below, then choose the exact model for manuals, setup references, and model-specific videos.
Laser Not Firing
Check the interlocks first, then run the simplified resistor test.
Try This First
Alignment Issues
Confirm the beam path with the mirror alignment guide and alignment tool.
View Alignment
Poor Quality Engrave/Cut
Review focus, lens condition, material settings, air assist, and bed level.
Improve Quality
HP-2440
Model Support
HP-3655
Model Support
HP-5598
Model Support
FC-FlexCUT
Model Support
Primary Support Path
Choose Your Machine Series
Use the manual for machine safety, setup, maintenance, basic operation, and reference procedures.
Setup
Quick Start Guide
Follow the startup path for new owners or recently moved machines.
Download Guide
Quick tests
Interlock & Resistor Tests
Follow the startup path for new owners or recently moved machines.
Start Tests
Support
Contact Boss Laser
Send your model, serial number, symptoms, and completed test results.
Contact Support