Model resources
Start with downloads and first checks.
This page is for owners who already know the model. It answers the first support question: what should I check right now?
Support
UV Marker Docs
The UV marker documentation is available from Boss technical support.
Software
EZCad / LightBurn
Marking-software connection and job-setup references for common workflows.
Setup
Lens & Field
Pick the F-theta lens and field size that match your part and the detail you need.
Support
Contact Support
Send photos of the mark, the material, lens, settings, and serial number.
Start here
Pick your symptom.
The three common paths for marker support: mark contrast, no mark, and focus or lens selection.
Symptom
Mark Too Light / No Contrast
Low contrast is usually power, frequency, speed, or focus height — not a hardware fault.
- Adjust power, frequency, and speed together.
- Confirm focus height for the material.
- Test on scrap before committing to the part.
Symptom
Not Firing / No Mark
No mark at all points to the source, interlocks, or red-dot alignment before any parameter change.
- Check the source and safety interlocks.
- Confirm red-dot alignment to the mark area.
- Verify emission and Q-switch settings.
Symptom
Focus & Lens Selection
The lens sets your field size and spot. Match the lens and Z height to the part before troubleshooting the mark.
- Match the lens to the field size you need.
- Set the correct Z / focus height.
- Confirm focus with the gauge or ramp test.
Guides & videos
Support references.
Direct support resources for marking — not a generic blog feed.
Marking vs. Engraving
When to mark, anneal, or engrave — and how each reads on metal and plastic.
Lens & Field Size
Pick the F-theta lens and field that match your part and the detail you need.
Common questions
3D UV Marker FAQs.
Frequent questions for this specific model.
Which manual covers my 3D UV Marker?
The 3D UV marker uses UV-specific documentation — contact Boss technical support for the manual and setup references for your system.
My mark is too light — what do I change?
Start with power, frequency, and speed together, then confirm focus height for the material. Test on scrap before running the part.
What lens do I need for my field size?
A larger field size needs a longer focal-length F-theta lens, while a smaller field with a shorter lens gives a finer spot and more detail. Match the lens to the part in the lens and field-size guide.
Need a technician?
Contact Boss Laser support.
Include your serial number, a photo of the mark, the material, the lens, and settings, and which quick checks you completed.