Service, Warranty & Parts

Most Boss machines carry a 2-year limited warranty from the original purchase date. Within that, individual components have their own windows: laser tubes and power supplies are covered for 1 year, and optics, knife blades, and honeycomb beds for 30 days. EVO models are the exception — 1 year on the machine and 6 months on the tube. Warranty coverage is also separate from tech support, which is lifetime by phone and email for original purchasers. Coverage runs from the original purchase date, so keep your purchase records with the machine.

Yes. CO2 tubes are consumables that wear with use, so replacement is a normal service event — not the end of the machine. Tubes carry a 1-year warranty (6 months on EVO models), and a tube that fails inside that window is covered. After the warranty window, replacement parts and shipping are the owner’s responsibility, and Boss Laser provides a quote for the repair. Lifetime tech support means you can call or email Boss to confirm the right tube for your model before ordering.

Tech support is lifetime for original purchasers, by phone and email — it doesn’t end when the warranty does. The warranty itself is a separate, shorter clock: 2 years on most machines, with 1 year on tubes and power supplies and 30 days on optics and consumables. After the 2-year coverage period you pay for parts and shipping, but Boss still provides quotes for needed repairs and still answers support calls. For model-specific manuals, quick-start guides, and troubleshooting paths, start at the Support Hub and drill into your series and model.

Contact Boss tech support with your model number and the part you need. After the 2-year coverage period, replacement parts and shipping are the customer’s responsibility, and Boss Laser provides a quote for the needed repair. The diagnosis help itself stays free — tech support is lifetime by phone and email for original purchasers.

No. The 2-year limited warranty applies to the machine itself, but laser tubes and power supplies carry a 1-year warranty, and optics, knife blades, and honeycomb beds carry 30 days. On EVO models the windows are shorter still: 1 year on the machine and 6 months on the tube. Plan around those windows — the parts most likely to wear are the ones with the shortest coverage.

Yes — within 30 days of receipt under the money-back guarantee. Returns carry a 15% restocking fee, which rises to 25% for FC-series machines and fume-extraction units, and the original shipping cost is non-refundable. Note that the 30-day clock starts when you receive the machine, not when you place the order.

The machine keeps running and Boss keeps supporting it — you just start paying for parts. After the 2-year coverage period, replacement parts and shipping become the customer’s responsibility, and Boss Laser provides quotes for needed repairs so you know the cost before committing. Tech support by phone and email remains lifetime for original purchasers, so troubleshooting help doesn’t expire with the coverage.

Yes. EVO models carry a 1-year machine warranty and a 6-month tube warranty, versus the 2-year machine and 1-year tube coverage on most other Boss machines. Everything else works the same way: lifetime phone and email support for original purchasers, and once coverage ends, parts and shipping are the owner’s responsibility with Boss quoting the repair.

Model-specific manuals, quick-start guides, and troubleshooting paths live in the Support Hub — drill into your series, then your model. That’s also the fastest route whenever a question depends on your exact machine rather than lasers in general. For warranty questions about a specific failed part, contact Boss tech support by phone or email with your model number.